An INTP Trapped on the B-Ark
Jun. 10th, 2009 10:29 amDealing with salesmen (in this case, the mortgage specialist at my bank) always gives me a headache. The cloying personalities, the fake sincerity, the obliviousness to just how obnoxious they are. You can call them on their behavior and they just redouble their efforts.
Every single time I have to deal with them I wonder about my fellow humans - clearly this behavior must work because the salesmen are so successful (as a group, not necessarily as individuals). Why can't everyone else see what I can see? Isn't it blindingly obvious that they're trying to manipulate you and don't give a rat's ass about you beyond your ability to get them a commission.
Seriously, Let's say I joined my friends at the pub, and I had a rictus-like grin on my face that didn't touch my eyes, and I prefaced every statement with "You're my best friend and I would never steer you wrong", while being extra touchy-feely. Would they respond positively to this? No, they'd be creeped out and wondering WTF was wrong with me.
That is how salesmen look to me.
With advertising it's OK. I can watch the ad and think to myself "these guys are trying to sell you a glamorous lifestyle" or "women will flock to you if you use this product". Again, I'm amazed that so many people fall for it, but on the passive level of television or print ads, it's more amusing then irritating.
In person however, it's very irritating. Especially when you tell them "I'm not buying this patter, please stop it and just give me the facts" and they don't - they continue on like nothing has changed. Or worse, you've become a challenge to them and they have to prove to themselves that they can sell you.
Gah!
I will say that not all salesman are like this. I've talked to a handful that simply give the facts and let you come to your own decision. It's like a breath of fresh air when I encounter one.
Why are they like this? I have a half-formed theory that the successful salesman is a person who lacks empathy, but can fake it really well. I'll be charitable and suggest that for most of them, they've compartmentalized the lack of empathy to their jobs and they're normal around their friends and family.
My reasoning: A salesman needs to be able to rapidly build a rapport with potential clients, and they need to be able to do it often. That's the "fake empathy" part. On the other hand, the connection they build with the clients has to be paper thin because so many people will reject them. They can't let this rejection get to them. I'm no good at either of these, which is why I'd make a lousy salesman.
What I can't put together is how they get from that mindset to the cloyingly insincere patter. I guess if it's a successful behavior that gets sales, it will spread like a meme throughout the sales community, but why is it successful? It's like being in a world where you got a slap in the face whenever you had an ice cream cone, and ice cream sales where skyrocketing. I just don't get it.
Every single time I have to deal with them I wonder about my fellow humans - clearly this behavior must work because the salesmen are so successful (as a group, not necessarily as individuals). Why can't everyone else see what I can see? Isn't it blindingly obvious that they're trying to manipulate you and don't give a rat's ass about you beyond your ability to get them a commission.
Seriously, Let's say I joined my friends at the pub, and I had a rictus-like grin on my face that didn't touch my eyes, and I prefaced every statement with "You're my best friend and I would never steer you wrong", while being extra touchy-feely. Would they respond positively to this? No, they'd be creeped out and wondering WTF was wrong with me.
That is how salesmen look to me.
With advertising it's OK. I can watch the ad and think to myself "these guys are trying to sell you a glamorous lifestyle" or "women will flock to you if you use this product". Again, I'm amazed that so many people fall for it, but on the passive level of television or print ads, it's more amusing then irritating.
In person however, it's very irritating. Especially when you tell them "I'm not buying this patter, please stop it and just give me the facts" and they don't - they continue on like nothing has changed. Or worse, you've become a challenge to them and they have to prove to themselves that they can sell you.
Gah!
I will say that not all salesman are like this. I've talked to a handful that simply give the facts and let you come to your own decision. It's like a breath of fresh air when I encounter one.
Why are they like this? I have a half-formed theory that the successful salesman is a person who lacks empathy, but can fake it really well. I'll be charitable and suggest that for most of them, they've compartmentalized the lack of empathy to their jobs and they're normal around their friends and family.
My reasoning: A salesman needs to be able to rapidly build a rapport with potential clients, and they need to be able to do it often. That's the "fake empathy" part. On the other hand, the connection they build with the clients has to be paper thin because so many people will reject them. They can't let this rejection get to them. I'm no good at either of these, which is why I'd make a lousy salesman.
What I can't put together is how they get from that mindset to the cloyingly insincere patter. I guess if it's a successful behavior that gets sales, it will spread like a meme throughout the sales community, but why is it successful? It's like being in a world where you got a slap in the face whenever you had an ice cream cone, and ice cream sales where skyrocketing. I just don't get it.